IMified Status

Bots Down

Thu, 11 Mar 2010 14:43:22 -0500

Still dealing with some load issues on our bot.im XMPP server. Restarting all bots.

Update - Emergency Restart

Tue, 09 Mar 2010 14:15:55 -0500

All bots should be online at this time.

Emergency Restart

Tue, 09 Mar 2010 13:16:08 -0500

We’re investigating unusually high load on our bot.im XMPP server and will be retsarting it. Bots will be offline temporarily.

Bots Down

Sun, 07 Mar 2010 00:23:44 -0500

Bots will be down temporarily while we restart XMPP services

Temporary Issues

Tue, 02 Mar 2010 13:48:00 -0500

We are currently experiencing intermittent issues with a webserver that are being addressed by our tech team. Some of you may have issues routing messages while we resolve this issue.

UPDATE: 2PM - We are back and all systems are solid

Bots offline

Fri, 26 Feb 2010 00:08:35 -0500

All hosted bots will be offline for up to 2 hours while we restart services.

Update - Testing Tonight - 2/23

Wed, 24 Feb 2010 01:27:26 -0500

All bots should be online and responding.

Testing Tonight - 2/23

Tue, 23 Feb 2010 18:05:45 -0500

Tonight at midnight we will be taking all bots offline while we test some new enhancements to our bot hosting platform. Bots may be offline for up to 2 hours.

Update - Emergency restart this morning

Sun, 21 Feb 2010 08:20:28 -0500

Services have been restarted and bots are coming back online.

Emergency restart this morning

Sun, 21 Feb 2010 07:52:58 -0500

We’re investigating unusually high load on our bot.im XMPP server this AM. We are restarting the server and bots will be offline for short period of time.

Send API Problems

Wed, 17 Feb 2010 17:22:00 -0500

Those users with the ability to send messages via the API directly to a users screen name are currently receiving a 500 error back from the IMified API. We have identified a fix for this issue and it will be deployed later this evening. Will update this post when this issue is resolved.

Update 2/18 8:40am: Last night’s update has been moved to this AM

Update 2/18 8:50am: This issue should now be resolved

Bots Offline

Sun, 07 Feb 2010 16:25:34 -0500

We’re currently investigating a problem resulting in a number of bot being offline. We should have this issue resolved shortly. SMS and twitter bots are working without issue.

Maintenance window tonight

Thu, 28 Jan 2010 17:40:53 -0500

We’ll be performing maintenance on our core IM servers tonight at midnight EST. IM bots will be offline briefly while we install updates to the IMified software.

IM issues

Tue, 26 Jan 2010 12:44:59 -0500

We’re investigating an issue where some IM bots are responding slowly, failing to respond, or not appearing as online to all users. We’re currently working on the problem and may need to restart IM bots in order to recover. An update will be provided when we know more.

Maintenance Jan 20th

Wed, 20 Jan 2010 18:20:00 -0500

We’re making some configuration changes to our core IM servers tonight at midnight EST that require a restart. You will see your IM bots disconnnect and then reconnect when the IM servers are restarted.

Update: This has been postponed to Jan 22, Midnight EST.

The maintenance has been completed.

Twitter issues continue

Wed, 20 Jan 2010 17:18:55 -0500

Beginning with Twitters 90 minute outage this morning, Twitter’s API has been returning a large number of errors and unexpected data. This means that Twitter bots are not responding to many requests as we are unable to consistently post to Twitter.

Non-responsive bots and Google issues

Wed, 13 Jan 2010 14:17:00 -0500

We’re working on two significant issues at the moment.

Messages to large numbers of bots are failing to reach developer endpoints, resulting in non-responses to incoming messages.

The second issue is communications problems with Google Talk. This is resulting in the inability to have a gmail address act as a bot and is preventing S2S connections from users using Google Talk addresses to speak to bots with a bot.im address.

We’ll provide an update when these issues are resolved.

Update: Twitter and SMS are both working normally. Only Instant Messaging bots are affected.

Update 11:30PST: IM bots are beginning to recover. You may notice your bot appears offline for a brief period as all the bots come back around.

Update 12:15 PST: All bots are now fully recovered.

Bots Offline

Fri, 18 Dec 2009 00:16:03 -0500

We’re currently experiencing an issue with IM screen names appearing offline. We should have this issue resolved shortly. SMS and twitter bots are working without issue.

Elevated error rate

Thu, 03 Dec 2009 10:04:00 -0500

Right now we’re experiencing a significantly elevated rate of errors on the platform. Some users are reporting they are unable to add or remove bots, and some bot connections on some networks are appearing offline or not responding to messages.

We’re aware of the issue and are working on a fix.

Update 10:20am EST
Bots are currently coming back online. It may take up to 30 minutes for all bots to appear online.

Update 10:45am EST
All bots are currently online

Bot hiccup

Fri, 20 Nov 2009 01:35:55 -0500

We noticed some issues in creating new bots, followed by some server errors on our end. The process of solving the issue caused all bots to drop offline. They are reconnecting now. If you created a new bot or added a new network in the last hour and it is not coming online, please delete it and recreate it.